How Travel Agents Can Fix Name Errors on Aeromexico Tickets

Name mistakes on airline tickets are more common than people think—especially when booking multiple passengers, using GDS systems, or relying on customer-submitted information. Even a single spelling error, missing middle name, or wrong surname can create boarding issues, immigration delays, or complete travel denials.

Why Accurate Passenger Names Matter on Aeromexico Tickets?

Airlines use the passenger name exactly as printed on the passport or government-issued ID. Even a simple error like replacing “S” with “Z” can cause an issue at check-in.
Correct names are crucial for:

• TSA Secure Flight requirements
• Immigration and border verification
• Visa matching
• Avoiding boarding denial
• Avoiding ticket reissuance charges

This is why Aeromexico strictly follows the Aeromexico Name Correction Policy to ensure that only genuine mistakes can be corrected.

Understanding the Aeromexico Name Change / Correction Rules

Before fixing any error, agents must understand what is allowed and what is not.

Allowed Under Aeromexico Name Correction Policy

Travel agents can make the following corrections:

• Minor spelling errors (1–3 letters)
• First name / last name spelling corrections
• Adding or removing middle names
• Fixing inverted names (Firstname <-> Lastname)
• Legal name change supported by documentation
• Marriage or divorce-related name change
• Removing extra characters or incorrect spacing

Not Allowed as Name Correction

These require a new ticket or fare difference:

• Full name change to a different person
• Transferring the ticket to someone else
• Major corrections without documentation
• Changing DOB simultaneously with the name

According to the Aeromexico Name Change Policy, these major changes are considered ticket transfer, which is prohibited.

Step-by-Step Process: How Travel Agents Can Fix Name Errors on Aeromexico Tickets?

Let’s walk through the full process, from identifying the mistake to final ticket reissuance.

Step 1: Identify the Type of Name Error

Before contacting Aeromexico, agents must check:

• Is it a spelling mistake?
• Missing middle name?
• Reversed first and last name?
• Incorrect title (Mr./Ms.)?
• Legal name change?

This helps determine whether the correction falls under the Aeromexico Name Correction on Ticket process or requires a new reservation.

Step 2: Collect Passenger Documents

Aeromexico requires documentation based on the type of change:

• For Minor Spelling Corrections:
• Passport copy
• Government ID
• For Legal Name Changes:
• Marriage certificate
• Divorce decree
• Court-issued name change document
• Having these beforehand speeds up the correction process.

Step 3: Check the Fare Rules & GDS Reservation

Travel agents must check fare rules using GDS systems like:

• Amadeus
• Sabre
• Galileo
• Worldspan
• Look for restrictions under:
• Penalties
• Endorsements
• Reissue conditions

Not all fare classes allow free corrections. Some may require a reissue.

Step 4: Contact Aeromexico Support for Agents

Travel agents can call the Aeromexico Travel Agent Support Line for fast corrections.

📞 Agent Helpdesk Number: +1-888-474-0163

Provide:

• PNR
• Ticket number
• Passenger ID proof
• Type of correction requested

Aeromexico will verify whether your request is allowed under the Aeromexico Name Change Policy.

Step 5: Follow Aeromexico’s Name Correction Instructions

Based on the case, Aeromexico may allow:

1. Manual Correction (By Agent in GDS)

• For small corrections like:
• One or two letters
• Reversed names
• Space corrections

The airline may authorize a manual update.

2. Reissue Required (Airline-Initiated)

• If the error affects:
• Secure Flight details
• Travel document matching
• International routes

Aeromexico will require a ticket reissue after name correction.

3. ADM Charges or Fees

In some cases, Aeromexico may apply:

• Name correction fee
• Fare difference
• Rerouting charges

Agents must inform passengers before proceeding.

Step 6: Reissue the Ticket (If Required)

After Aeromexico approves the correction:

• Void the old ticket (if allowed)
• Reissue with new name

Add remark: “Name Corrected as per Aeromexico Name Correction Policy”

Update SSR and OSI fields

This ensures the passenger does not face issues at check-in.

Step 7: Verify All Changes Before Travel

After completing the correction, always check:

• Updated e-ticket
• Passport name match
• Boarding pass details
• Itinerary information
• SSR and OSI messages

This final verification avoids last-minute surprises at the airport.

Aeromexico Name Correction Fees (For Travel Agents)

• Fees vary based on:
• Route (Domestic / International)
• Type of error
• Fare class
• Time left before departure

Below is the general fee structure:

Call support for accurate pricing:

📞 +1-888-474-0163

Name Correction Mistakes Travel Agents Should Avoid

To stay compliant with the Aeromexico Name Correction Policy, avoid:

• Changing full name without proof
• Changing name + date of birth together
• Attempting to transfer ticket
• Making corrections directly in GDS without airline approval
• Ignoring fare rule restrictions
• These may result in ADMs (Agency Debit Memos).

Tips for Travel Agents to Avoid Future Name Errors

Here are expert tips to reduce mistakes:

• Always ask passengers to send clear passport photos
• Use copy-paste instead of manual typing
• Double-verify spellings before issuing tickets
• Add mandatory name confirmation in your booking form
• Cross-check GDS PNR with government ID
• This simple process reduces errors by nearly 90%.
  
  

Conclusion

Fixing name errors on Aeromexico tickets is simple when travel agents follow the official guidelines. Whether it's a spelling mistake, missing middle name, or a legal name change, the Aeromexico Name Correction Policy provides clear rules to ensure corrections are made smoothly.
As long as agents verify documents, check fare rules, and coordinate with Aeromexico support, resolving errors becomes quick and hassle-free.
If you need urgent assistance or approval for corrections, call: +1-888-474-0163

Frequently Asked Questions on How Travel Agents Can Fix Name Errors on Aeromexico Tickets