Vietnam Airlines Flight Change Policy – Vietnam Airlines, a leading airline known for its affordability and excellent amenities, also offers passengers the convenience of changing their flight bookings. Understanding the need for flexibility, the airline has established a comprehensive flight change policy that caters to various circumstances. In this article, we will delve into the key highlights of Vietnam Airlines' flight change policy, providing a detailed overview of the process, applicable fees, and other essential information.
Whether it's a personal reason or unforeseen circumstances, Vietnam Airlines aims to ensure a hassle-free flight change experience for its valued customers. Similarly, Airlines Ticket Policy is dedicated to updating you on Vietnam Airlines flight change policies toll-free at +1-866-939-0429.
Let’s Know About Vietnam Airlines
Vietnam Airlines is the national flag carrier of Vietnam, renowned for its excellent air travel services. With a history dating back to 1956, it has grown to become a leading player in the aviation industry. The airline operates an extensive network, connecting over 50 cities within Vietnam and more than 60 international destinations. Its modern fleet, which includes Airbus A350 and Boeing 787 Dreamliner aircraft, ensures a comfortable and safe journey for passengers.
Customer satisfaction is a top priority for Vietnam Airlines. Its friendly and professional cabin crew strives to provide an exceptional travel experience. Passengers of all ages can enjoy a range of amenities and in-flight entertainment options. Moreover, the airline places a strong emphasis on safety and efficiency. Stringent safety standards, regular pilot and crew training, and a focus on punctuality contribute to its excellent reputation.
Vietnam Airlines takes pride in representing Vietnam's aviation industry. It continues to enhance its services and expand its global reach. With its commitment to customer satisfaction, safety, and a vast network of destinations, Vietnam Airlines remains a preferred choice for travellers seeking a seamless and enjoyable flying experience.
Key Highlights Of Vietnam Airlines Flight Change Policy
Vietnam Airlines acknowledges the significance of accommodating passengers' evolving travel arrangements. Here are the principal highlights of the airline's policy regarding changes to flights:
- Passengers holding refundable tickets have the flexibility to modify their flight details without any inconvenience.
- Non-refundable tickets do not qualify for fare refunds if there are any changes or cancellations.
- In the event of group bookings, passengers have the option to cancel or modify individual tickets within the group.
- If your flight experiences delays, or cancellations, or if you are denied boarding, Vietnam Airlines will either provide a free re-routing to another flight or change your itinerary for free if the delay exceeds 2 hours. Additionally, a refund will be offered if the delay surpasses 5 hours.
- Flight changes are allowed only for fares of equal or higher value. If the new ticket is more expensive, you must cover the fare difference, along with any applicable taxes, fees, and surcharges.
- Tickets purchased directly from the airline's website or app can be changed online through the Ticket Change page (explained below). For all other cases, you must directly contact the point of purchase.
- When changing multiple flight segments, the highest change fee among the fare components will apply.
- Ancillary services or add-ons cannot be changed or refunded unless your flight is canceled, delayed by over 2 hours, or rescheduled.
- Tickets of all types, including non-refundable ones, purchased for travel to/from the United States at least 7 days before departure can be canceled or changed free of charge within 24 hours of booking. After that, you can repurchase your ticket to suit your revised travel plans.
- Passengers have the option to modify their flight details for personal reasons. A fee amounting to half of the flight fare, in addition to the applicable change fee, will be imposed.
Process Of Changing Flight Tickets With Vietnam Airlines
Vietnam Airlines strives to offer passengers a seamless process for changing their flight tickets. The following methods are available for flight changes:
Vietnam Airlines Flight Change – Online
- Visit Vietnam Airlines' official website.
- Locate the "Manage Booking" section on the homepage and click on it.
- Enter your ticket number and last name as specified on the ticket.
- Click the search button, and the "change segment" option will appear on the screen.
- Review the terms and conditions before proceeding.
- Select the desired changes and provide the necessary information.
- Pay any applicable change fees.
- Receive confirmation of the changes through email and the provided contact number.
Vietnam Airlines Flight Change – Customer support
- Dial the toll-free number for Airlines Ticket Policy at +1-866-939-0429.
- Engage in a conversation with a representative and explain the reason for the flight change.
- Provide the representative with your PNR number and name to retrieve your flight details.
- The representative will assess your eligibility for the flight change and inform you accordingly.
- If eligible, a small service fee will be required to process the changes.
- Request immediate assistance from the representative in initiating the change process.
Vietnam Airlines Flight Change –Airport Ticket Counter
- Visit the Vietnam Airlines ticket center at the airport.
- Approach an available executive and provide your flight details.
- Hand over any supporting documents for the change request.
- The executive will inform you about any applicable change fees.
- Complete the necessary forms for the flight change.
- Request assistance with initiating the change process and, if applicable, the refund process.
Applicable Fees for Flight Changes
Vietnam Airlines implements reasonable fees for flight changes to ensure the smooth operation of its services. Here you can check the details of the applicable fees:
- Missed The Free Cancellation/Change Period: Passengers who miss the free cancellation/change period will be subject to a 4% service charge based on the ticket amount. The service charge is obligatory and applicable per ticket.
- Group Bookings: The change fee will be levied on the specific ticket being changed, rather than the entire group. Passengers need to separate the ticket they wish to change.
- Children's Ticket Changes: Tickets for children under 2 years old can be changed by paying 10% of the adult ticket price. Children aged 2 to 12 will be charged 75% of the adult ticket price for changes.
Vietnam Airlines understands that travel plans can change unexpectedly, and it endeavours to provide flexibility and convenience to its passengers through its flight change policy. Whether it's a refundable ticket, a group booking, or personal circumstances, the airline caters to various situations with reasonable fees and straightforward processes. By familiarizing yourself with Vietnam Airlines' flight change policy, passengers can make informed decisions and ensure a hassle-free experience when modifying their travel arrangements.
For further assistance or clarification on Vietnam Airlines' flight change policy, passengers can rely on the dedicated support services offered by Airlines Ticket Policy, available 24 hours a day, toll-free at +1-866-939-0429.