Vietnam Airlines Flight Cancellation Policy

Vietnam Airlines Flight Cancellation Policy – Vietnam Airlines offers highly affordable flight tickets with a wide range of amenities, such as food and access to a comfortable lounge. The airline is renowned for its exceptional flexibility in services, allowing customers to easily request refunds, cancellations, bookings, and flight changes from anywhere and at any time. This comprehensive guide provides detailed information on Vietnam Airlines' flight cancellation policy. 

Vietnam Airlines Flight Cancellation Policy

Vietnam Airlines implements robust and secure policies that adhere to the rules and regulations of the aviation industry. With their round-the-clock availability, their experienced staff is dedicated to resolving any inquiries you may have. Should you require further assistance, you can contact Airlines Ticket Policy 24 hours a day, toll-free at +1-888-474-0163.

Key Highlights Of Vietnam Airline Cancellation Policy

  • According to Vietnam Airlines' cancellation policy, only refundable tickets can be cancelled by the airline. Passengers who purchase non-refundable tickets will not be eligible for any fare refunds if they do not show up for the flight.
  • For group bookings, if passengers wish to cancel individual tickets, they can provide the relevant details for the specific ticket. The airline will refund the amount based on the number of cancelled tickets and the applicable criteria.
  • Passengers who have booked their tickets through agents should contact their agents directly to cancel their Vietnam Airlines ticket. The airline is not responsible for cancelling tickets booked through agents.
  • In exceptional cases where flights are delayed or cancelled by Vietnam Airlines due to weather or technical issues, the airline will provide a full refund without any cancellation charges.
  • If a passenger chooses to cancel their flight ticket due to personal reasons, they will be charged half of the flight fare price along with the applicable cancellation fee.
  • In situations where passengers are unable to board the flight due to a family member's death, the airline will understand the situation and provide a full refund of the flight fare.

Vietnam Airlines 24 Hour Cancellation Policy

When an unexpected situation arises and someone knocks on your door, you can open it without any concerns. Vietnam Airlines stands out from other airlines with its 24-hour cancellation policy, ensuring peace of mind. Keep reading to discover more intricate details:

  • Following Vietnam Airlines' cancellation policy, customers may cancel their reservations for no fee within 24 hours of making them as long as they did so at least 7 days before the scheduled departure.
  • If the free cancellation window is missed, passengers will need to pay the applicable fee following Vietnam Airlines' cancellation policy. The charges will be calculated based on the number of hours.
  • It's important to note that the 24-hour policy may not apply to all tickets. In certain cases, even if the cancellation is made within 24 hours, the airline does not offer free cancellation.

Process Of Cancelling Flight Tickets With Vietnam Airlines

Consider the multitude of possibilities an airline can offer to ensure a seamless cancellation process. Vietnam Airlines encompasses all of these options, making it incredibly convenient. With numerous methods available, you simply need to explore the provided ways and choose the one that best suits your needs. 

Vietnam Airline Flight Cancellation Via Online 

  • Visit Vietnam Airlines' official website.
  • On the homepage, locate the "Manage Booking" section positioned at the centre and click on it.
  • Enter your ticket number and last name as specified on your ticket.
  • Click the search button. A "cancel segment" option will appear on your screen.
  • You will reach a separate page. Before cancelling your ticket, carefully review the terms and conditions provided.
  • Click on the cancellation button. If you wish to streamline the process, complete the refund form to avoid any last-minute complications.
  • Ensure you attach any necessary documentation to support the cancellation.
  • You will receive an update regarding the cancellation through email and on your provided contact number.

Vietnam Airline Flight Cancellation Via Customer Support 

Different people find satisfaction in different ways. If you prefer seeking professional assistance, there's no need to worry. Airlines Ticket Policy is here to offer you 24-hour support services.

  • Dial the toll-free number for Airlines Ticket Policy at +1-888-474-0163.
  • Engage in a conversation with a representative, explaining the reason for your cancellation in detail.
  • Provide the executive with your PNR number and name to retrieve your flight details.
  • The executive will verify your eligibility for cancellation and inform you accordingly.
  • If you meet the eligibility criteria, a small service fee will be required to process the cancellation.
  • Request immediate assistance from the representative in initiating the refund process.

Vietnam Airline Flight Cancellation At The Airport

The traditional approach still holds its charm when it comes to booking and cancellation. Follow these steps to cancel your ticket directly at the airport:

  • Head to the Vietnam Airlines ticket centre located at the airport.
  • Seek out an available executive who will guide you through the cancellation process.
  • Furnish your flight details to the customer support executive.
  • If you have any supporting documents for the cancellation, hand them over to the executive. They will provide information regarding any applicable cancellation charges by Vietnam Airlines.
  • Request the executive to initiate the cancellation and assist you in completing the refund form. 

Vietnam Airlines Cancellation Fees

If passengers fail to submit the Vietnam Airlines cancellation form within one day, a nominal fee will be incurred. This fee is implemented to ensure the smooth operation of the airline. Here are the details of Vietnam Airlines' cancellation policy:

  • If the free cancellation period is missed, passengers will be subject to a 4 per cent service charge based on the ticket amount. The service charge is obligatory and applicable per ticket.
  • For group bookings, the cancellation fee will be levied on the specific ticket that is being cancelled, rather than the entire group. Passengers need to separate the ticket they wish to cancel.
  • Tickets for children under 2 years old can be cancelled by paying 10 per cent of the adult ticket price. Children aged 2 to 12 will be charged 75 per cent of the adult ticket price for cancellations.

Flight Cancellation 24 Hours Before The Departure Time

  • Domestic flights - 30 USD (The airline has the right to apply a surcharge if necessary)
  • International flights - 50 USD (Soto tickets cancellation is 60 USD)

Flight Cancellation 24 Hours After The Departure Time

  • Domestic flights - 60 USD (The airline has the right to apply a surcharge if necessary)
  • International flights - 75 USD ((Soto tickets not allowed for cancellation) 

Policies are established to safeguard your rights as a valued customer. To prevent any issues or misunderstandings, it is important to review these policies before proceeding. The processes are designed to be user-friendly and easily comprehensible, using simple language that anyone can understand. If you require further assistance regarding Vietnam Airlines' flight cancellation policy, the most up-to-date online support is provided by Airlines Ticket Policy. They are available 24 hours a day and can be contacted toll-free at +1-888-474-0163.