Air New Zealand Cancellation Policy

Air New Zealand Cancellation Policy –Cancelling the Air New Zealand reservation isn’t something disturbing. The NZ carrier tries to ensure extreme flexibility for passengers when it comes to managing flight booking. Here’s the detailed overview of the Air New Zealand flight cancellation policy to let you find the correct and updated information regarding the matter. Also, visitors can speak with experts at +1-888-474-0163 to grab more in-depth insights.

Air New Zealand Cancellation Policy

Air New Zealand Ticket Cancellation Policy – Key Pointers to Consider

It is always annoying to cancel the scheduled air trip for any reason. Following the uncertain nature of life, we, sometimes, face unexpected situations that force us to cancel the reservation. It may appear in the form of a tragedy to a family member, critical illness, visa issues, bad weather, and many others. Ultimately, a customer stays with no option except for changing/cancelling the itinerary.

With Air New Zealand, customers can modify their trip plans delightfully since the airline is committed to delivering flexible travel solutions. The carrier has no hesitation to process your flight cancellation request if you proceed as per the projected guidelines and aviation rules. Underneath, you’ll find various key specifications and terms & conditions of the respective policy:

  • Air New Zealand visitors have the freedom to terminate the booking before the departure of the flight.
  • The cancellation policy applies to all passengers, regardless of travel routes, fare types, and a class of services.
  • Furthermore, the cancellation rules for the restricted and non-restricted fares are different.
  • Significantly, the NZ airline allows passengers to cancel the tickets obtained via the official website, ticket counter, and customer service number only.
  • There may be events like government restrictions, riots, strikes, terrorist acts, state emergency, bad weather, and airport closure, etc. Under these scenarios, the airline will cancel the flight and transfer the travel credit to visitors instead of the full refund.
  • Further, people can use either online or offline platforms to cancel the Air New Zealand ticket.
  • In case your ticket is eligible for a full refund, you’ll receive the refund credited back to the original mode of payment within up to 10 working days.
  • There may be a service fee that can vary for domestic and international flights.

Various Methods to Cancel the Air New Zealand Booking

Do you know how to cancel the Air New Zealand flight? NO? Here’s the guide! Luckily, the New Zealand-based service provider brings several ways for people who want to cancel the booking. This section will pay deeper emphasis on all legitimate methods to help you choose the most suitable one. Let’s check out.

Air New Zealand Flight Cancel Online

  • First, visit the official web portal –
  • Now, you’ll have to select the ‘Manage Booking’tab.
  • The next page will force you to enter the booking reference number and last name. Simply provide the asked details before hitting the ‘Continue’ button.
  • Next, you will come across various bookings. Act smartly to choose the relevant one.
  • Conduct flight cancellation using appropriate options and confirm.
  • Hereafter, a user will have to pay the service fee, if eligible.
  • Air New Zealand will notify you of the successful cancellation process via mail/SMS.

Air New Zealand Flight Cancel Offline

When you deny digital technologies and select to proceed via traditional methods; the following alternatives are there to choose from:

  • Airport Ticket Counter – This option provides the freedom to cancel the Air New Zealand domestic and international flights two hours and three hours, respectively, prior to scheduled departure.
  • Customer Helpdesk Number –Well, there is also a toll-free customer helpline number (+1-888-474-0163) to listen to your concerns around the clock.

Air New Zealand 24-Hour Cancellation Policy

To facilitate visitors with maximum comfort and flexibility, Air New Zealand drafts a dedicated 24-hour cancellation policy. Below are the details:

  • As per the policy tickets cancelled within 24 hours after the purchase are fully refundable.
  • The booking must be made at least a week before the departure date.
  • Further, the policy includes all fare types, classes of services, and travel routes, etc.
  • However, group bookings and Miles tickets don’t come under the influence of the 24-hour policy.
  • Remember, no person can transfer the Air New Zealand ticket to another person’s name under the policy.

Air New Zealand Booking Cancellation Fee

The cancellation charges are as depicted in the undermentioned chart:

Flight Cancellation Fee for International Flights


Cancellation Time

Cancellation Fee

Air New Zealand Sweet Deal Fare

Up to 24 hours before departure


Air New Zealand Value Fare

Up to 4 hours before departure


Air New Zealand Flexi Fare

Up to one hour before departure


Air New Zealand Business Saver Fare

Up to 4 hours before departure


Air New Zealand Business Value Fare

Up to one hour before departure


Air New Zealand Business Class Fare

Up to one hour before departure



Flight Cancellation Fee for Domestic Flights


Cancellation Time

Cancellation Fee

Smart Saver Fare

Up to 24 hours before departure


Flexible Date Fare

Up to 24 hours before departure



Calculator for Air New Zealand Refund

  • The amount of your refund will vary depending on the type of ticket you bought and the amount of your ticket that was not utilized.
  • You will receive a refund for the cost of your ticket if it is completely unused and the terms of your ticket allow for one.
  • If you only used a portion of your ticket, you will receive the greater of the following refunds:
  • The price of a ticket from the point of interruption to the destination.
  • The discrepancy between the price of the ticket and its worth once you have used it.

In both situations, the refund amount will be deducted from the applicable cancellation fees and include taxes and airline fees.

If you are eligible for a refund:

  • You (the person who purchased the original ticket) will receive your money back using the same method and currency that you used to purchase the ticket. If you used Air points to purchase your ticket, the refund will also be made in Air points, subject to the initial expiration date.
  • Even if your ticket is non-refundable, the refund amount will still include any unpaid taxes and third-party fees that the airline hasn't previously covered. Tickets kept in credit cannot be refunded.
  • In the event of cancelled flights, failures, and missed connections brought on by events beyond Air New Zealand's control, such as inclement weather, pandemics, strikes, terrorist attacks, medical emergencies, limitations imposed by national, regional, or local authorities, changes in laws, etc., you will be given a travel credit rather than a refund.
  • Unless the airline extends this term in specific situations, the travel credit will be applied to the amount of your ticket that was not utilized and will be valid for 12 months from the date your ticket was first issued. The airline may deduct a service charge to offset overhead expenses.
  • Refund requests must be made within the ticket's validity term, which means you must do it before the ticket expires.

Rules for Refunds

  • The airline or government official has seen your ticket as evidence that you intend to exit the country. An exception might be made, though, if the airline is confident that you have the authorization to stay in the nation or that you are departing it by another method of transportation.
  • Due to your behavior, you were refused boarding, subject to any associated fees.
  • Your medical emergency caused your flight to be cancelled, rerouted, or rescheduled; in such instance, the reimbursement sum will be used to offset the costs of the flight interruption.

Air New Zealand Booking Cancellation Policy – FAQs

Ques 1) Can I cancel the Air New Zealand flight?

Ans 1) Yes, visitors can cancel the air New Zealand reservation before departure as per the proposed policy.

Ques 2) What is the service fee for canceling the Air New Zealand ticket?

Ans 2) Well, it depends upon the fare type, destination, and the time of the request. It is free to cancel the booking within 24 hours after the reservation is made.

Ques 3) How to cancel the ticket with Air New Zealand?

Ans 3) You can approach the official portal, airport ticket counter, or customer service number to cancel the Air New Zealand flight.

Why Choose Airlines Ticket Policy?

Enthusiast air travelers can find up-to-date information regarding the aviation department at Airlines Ticket Policy. It is a digitally-managed platform where visitors capture the latest views, thoughts, and policies of different airlines. Also, they can dial +1-888-474-0163 to learn more about the Air New Zealand cancellation policy.