Croatia Airlines Flight Cancellation Policy

Croatia Airlines Flight Cancellation Policy – Flight cancellations are a frequent event in air travel and can occur unexpectedly. It is crucial to familiarize yourself with the flight cancellation policies of the airlines you plan to fly with in order to be well-prepared for any unforeseen disruptions. This article will provide an overview of the cancellation policy specific to Croatia Airlines, ensuring that you have the necessary information before smoothly canceling your flight booking.

Croatia Airlines Flight Cancellation Policy

If you do it before the planned departure time, Croatia Airlines' policy permits you to cancel your ticket and get a refund of the booking fee. However, there are specific guidelines and protocols that need to be followed to ensure a hassle-free cancellation process. If you require further assistance, you can reach out to Airlines Ticket Policy at the toll-free number +1-888-474-0163.

Let’s Know About The Croatia Airlines

Croatia Airlines Ltd. operates as the official airline of Croatia, headquartered near Zagreb at Buzin's Zagreb International Airport. The airline offers domestic and international flights, primarily serving European destinations like Dubrovnik, Split, and Zadar. A number of airlines, Brussels Airlines, including Air India, Air France, Alitalia, TAP Portugal, Austrian Airlines, Air Canada, KLM, Turkish Airlines, LOT Polish Airlines, Swiss International Airlines, United Airlines, Lufthansa, SAS, Singapore Airlines, and Singapore Airlines have codeshare agreements with Croatia Airlines.

Since November 2004, Croatia Airlines has been a proud member of Star Alliance, providing passengers with various benefits. For travellers with Star Alliance Gold membership, these benefits include priority airport check-in, entry to airport lounges, priority boarding, additional luggage allowance, and priority baggage handling.

  • Alternative Airlines offers the convenient option of purchasing Croatia Airlines flight tickets and paying for them in installments.
  • Passengers traveling with Croatia Airlines have the opportunity to participate in the Miles & More frequent flyer program.
  • Complimentary food and beverages are provided to all passengers on Croatia Airlines flights, with the specific offerings depending on the passenger's travel class and flight duration.
  • For both domestic and international flights, Business Class passengers on Croatia Airlines are permitted to carry up to two pieces of baggage, each weighing a maximum of 32 kg, while Economy Class passengers can carry one piece of baggage weighing up to 23 kg.

Key Features  Of Croatia Airlines Flight Cancellation Policy

No matter the price type or cabin class, Croatia Airlines has a cancellation policy in place that provides for a full refund on tickets if the cancellation is submitted within 24 hours of the purchase. However, certain conditions apply, including the following:

  • The PNR (Passenger Name Record) must include no more than nine passengers.
  • The cancellation must be made at least seven days prior to the intended departure date.
  • The flight should not have been booked using a future travel credit voucher.
  • Additionally, Croatia Airlines permits flight change requests within 24 hours of booking.

Under the ticket cancellation policy of Croatia Airlines, if your confirmed flight reservation is canceled, you have the right to receive a refund, as well as certain care, re-scheduling, and compensation. However, in cases where the cancellation is due to extraordinary circumstances beyond the airline's control, financial compensation is not provided. However, you continue to be entitled to a refund and a reschedule. Additionally, under the following circumstances, Croatia Airlines does not provide compensation for cancelled flights:

  • When you have been notified of the cancellation more than two weeks before the scheduled departure.
  • When the cancellation occurs between 14 and 7 days prior to the scheduled departure, and the alternative flight departs no more than 2 hours before the originally scheduled departure time and arrives no less than 4 hours after the scheduled arrival time.
  • When the cancellation takes place fewer than seven days before the scheduled departure, and the substitute flight departs no earlier than one hour before the original departure time and arrives no earlier than two hours after the original arrival time.

Flight Tickets Cancellation Process With Croatia Airlines

You can use the airline's website or get in touch with customer care to seek a cancellation. 

Croatia Airlines Flight Tickets Cancellation - Online 

You can cancel your flight reservation by following these easy steps:

  • Visit the website of the airline you made your booking with and locate the "My Trip" section.
  • Review your existing reservation to determine if it meets the criteria for cancellation.
  • If it is eligible, proceed with the cancellation request by following the provided prompts.
  • Select the specific flight you wish to cancel from the list of flights associated with your booking.
  • On the following page, you will be presented with the refund amount you are entitled to, as well as any applicable cancellation fees.
  • Once you have completed the cancellation request, a confirmation email will be sent to the email address you provided during the booking process.

Croatia Airlines Flight Tickets Cancellation – Customer Support

Apart from canceling your reservation online, you also have the choice to seek assistance from the customer support of Airlines Ticket Policy by dialing the toll-free number +1-888-474-0163. By contacting the airline's knowledgeable experts at the given number, you can receive guidance and support for modifying or canceling your reservation. Kindly be aware that canceling your reservation might incur a cancellation fee.

Croatia Airlines Flight Cancellation Rules For Different Fare Types And Classes

Different fare types and service classes are subject to specific cancellation policies set by the airlines. The cancellation rules differ based on the particular fare type or service class in question.

  • FlyEasy Economy Class:For FlyEasy Economy Class, the cancellation should be done before the scheduled departure. However, fuel and security surcharges are non-refundable. While the fare itself is generally non-refundable, there is an exception for unused airport taxes. Keep in mind that a cancellation fee of 50 USD applies for domestic flights and 75 USD for international flights.
  • FlyFlexi Economy Class: If you're booked in FlyFlexi Economy Class, make sure to request the cancellation prior to the scheduled departure. Cancellation fees for this class are set at 100 USD for domestic flights and 175 USD for international flights.
  • FlyOpti Economy Class: FlyOpti Economy Class fares are typically non-refundable, except for a full refund option available within 24 hours of purchase. Airport fees that are not used may be returned as future travel credits. Cancellation fees for this class amount to 50 USD for domestic flights and 75 USD for international flights.
  • FlyBizz Business Class: To be eligible for a refund on the unused portion of the ticket in FlyBizz Business Class, the cancellation must be requested before the scheduled departure. Keep in mind that no refund will be granted if the passenger is marked as a no-show. Cancellation fees for this class are set at 125 USD for domestic flights and 200 USD for international flights.
Croatia Airlines Refund Policy

The 24-hour cancellation policy allows for a full refund if the cancellation is made within 24 hours of the initial booking, provided that the purchase was made at least 7 days before the originally scheduled departure flight. However, specific rules govern the refund policy:

  • Refundable fares can be canceled online if they were purchased directly on the airline's website.
  • Only the taxes on non-refundable or restricted fares will be reimbursed. The refund will be issued as future travel credit, which can be utilized by the same passenger to purchase a new flight.
  • If the reservation was made using a credit card, the refund will be reflected in the card statement within 7 business days from the cancellation date. The refund amount will be generated for the unused or un-flown portion of the trip.
Take Away

Customers will find Croatia Airlines' cancellation policy to be accommodating and simple to comprehend. With them, cancelling a reservation is likewise a straightforward procedure. When possible, they provide a full refund in accordance with the 24-hour cancellation policy, making it more convenient for travellers. If you have further inquiries or concerns, Airlines Ticket policy will guide you at +1-888-474-0163